In 2014 Serviceline chose Maxoptra Field Service Mangement Software to get better visibility of the whole workflow and manage its field service operations more efficiently.
London, United Kingdom, February 11, 2016 (Newswire.com) - In 2014 Serviceline chose Maxoptra Field Service Mangement Software to get better visibility of the whole workflow and manage its field service operations more efficiently.
Having 120 engineers processing over 400 different skill sets route planning, allocating right engineers to the right jobs and assigning new jobs coming in during a day has been increasingly challenging.
Something had to change.
To improve customer satisfaction and drive the business forward Serviceline decided to replace their existing solution with a more powerful one. Maxoptra was the solution that met the company’s needs as it could cope with all the business challenges.
Magenta Technology‘s Maxoptra Field Service Management Software is fully integrated with the TomTom WEBFLEET platform. It enables full visibility of the work process, displays current vehicle location, shows jobs status and progress on each run. It also allows dispatchers to send schedules to technicians and allows engineers to navigate to their jobs and report their progress in real time.
Kevin Sheehan, IT and Communications Development Manager of Serviceline, said: “Over the last few years we have successfully used TomTom to ensure fleet efficiency. Indeed it was through an analysis of the TomTom tracking data that we realised that to get to the next level of productivity; we needed to provide our dispatch managers with the software tools to produce optimised work plans. Essentially we were efficiently carrying out inefficient plans. We had investigated a number of legacy solutions when we were introduced to Magenta by Independent Tracking. We have been working with Magenta for many months, defining and developing a solution for the service industry. We are very happy with their proactive and customer focussed approach”.
Stuart Brunger, Head of Business Development for Magenta Technology, said: “For a Field service organisation like Serviceline, Maxoptra will help them differentiate themselves in the market. Besides providing an end-to-end customer experience, the solution will plug the gaps and help improve productivity, improve customer service, reduce operating costs and meet Health and Safety compliance standards.”
A year later Serviceline announced that the first part of the project with Maxoptra Field Service Management Software has met all expectations. So, they began to roll it out across the whole business.
“Maxoptra is the embodiment of that concept. It is the first and only dynamic scheduling and planning system that we have found that does that, where there is the programming functionality to take away 90% of what our staff have had to do manually,” said Steve Elliott, Managing Director.
About Maxoptra
Maxoptra is a field service mangement software platform that enables efficient decision-making support within ever-changing operational environment. It builds ideal routes considering all important constraints such as time windows, engineers’ skills and so on.
Designed as a subscription-based SaaS solution Maxoptra is accessible from all over the world 24/7. All functionality updates are immediately available to the subscribers without any additional charges. Due to an open API the software can easily be integrated with any WMS or CRM solution.
Maxoptra is a division of Magenta Technology.
About Magenta Technology
Magenta Technology is a leading provider of dynamic real time scheduling system for logistics companies.
Magenta has developed a multi-agent system to solve complex and unique transport and logistics scheduling and route optimisation problems in real time. This has led to the successful development and delivery of long-lasting solutions for such global players as Avis, Addison Lee, Gist, Greentomatocars, Transdev and AirBus.
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